Shipping and returns
Last updated
This policy is a draft for Skin+ Labs to review before the site goes live.
How we deliver orders across Australia, and what to do if something arrives faulty, damaged or incorrect.
Delivery in Australia
We deliver Australia-wide with Australia Post. We email you tracking details when your order ships.
Freight
Freight is a flat rate per order, shown on your invoice before you pay. Prices and freight exclude GST; GST at 10% is added on your invoice.
For white label and custom formulation orders, freight is shown on your invoice.
International delivery
International delivery is available on request. Contact us before you order and we will let you know the options and cost.
White label and custom orders
White label and custom formulation orders are made to order for you. They ship once production is complete. Production starts only after you approve your proof and pay the invoice.
Faulty, damaged or incorrect goods
If your order arrives faulty, damaged or not as ordered, tell us through our contact form within 7 days of delivery, with your order details and a short description of the problem. We will look into it with you.
Change of mind
White label and custom formulation products are made to order for you, so they cannot be returned for a change of mind.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Questions about shipping or returns? Send them through our contact form.